FAQ

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How Can I Reach Customer Support?

If you need assistance, we encourage you to check our FAQs first, where many common questions are answered. Still need help? Our Customer Support team is ready to assist you! You can reach us via email, social media, or by phone. For the most up-to-date contact options, please visit our Contact Us page, where you’ll find all the details. We’re here to help with whatever you need!

Do I need an account to place an order online?

No, you can easily complete your order using our guest checkout option. However, creating an account comes with several benefits—it speeds up the checkout process, gives you access to your order history, allows you to save personal and payment details for future purchases, and lets you create a Wish List of your favorite items. It's a simple way to enhance your shopping experience!

Forgot your password?

No problem! Simply go to the "Sign In" page and click on "Forgot your Password?". We'll send you an email with a link to reset your password. Follow the steps, and you'll be back into your account in no time.

Can't find what you're looking for?

If you're having trouble locating a specific item online, try using our search bar or browse by brand or department. If you still can't find it, our team is here to help! Reach out via Email, and our team can check for you!

Will I need to sign for my delivery?

Yes, most of our couriers will require a signature upon delivery of your parcel to ensure it reaches you securely. 

What packaging will my order be shipped in?

Your order will typically arrive in a discreet brown cardboard box. If you prefer, you can also opt for our signature gift packaging, which is securely enclosed within the brown outer box to ensure it remains a surprise.

How can I see sizing information for my country?

To find the right size for your region, simply check the international size guide available on each product page under the description. This guide helps you convert sizes to your local standards, ensuring the perfect fit.